TwoHearts® — Terms & Conditions

Effective Date: 4 April 2025 | Version: v2025.04.04

Developer: Deep Lab (PVT) LTD

1. Definitions

• ​App – the TwoHearts® mobile application.
• ​Services – all features, tools, content and functionality offered through the App.
• ​User / you – any individual who downloads, registers or uses the App.
• ​Developer / we / us / our – Deep Lab (PVT) LTD, owner and operator of the App.
• ​TwoHearts™ – the TwoHearts® brand and any local variants we operate (e.g., TwoHearts Matrimony-Sri Lanka); all variants are governed by these Terms.
• ​Terms – this Terms & Conditions agreement.

2. Introduction

Welcome to TwoHearts®, a matrimony app connecting adults seeking lawful matrimonial alliances. These Terms govern your access to and use of the TwoHearts® mobile application ("App") and services ("Services") provided by Deep Lab (PVT) LTD ("we," "us," or "our"). By using the App, you agree to these Terms. If you do not agree, please discontinue use immediately.

Platform Acknowledgement (Apple/Google)

This agreement is between you and Deep Lab (PVT) LTD only, not with Apple Inc. or Google LLC. Apple and Google are not responsible for the TwoHearts™ app or its content. You acknowledge that your use of the App also complies with the respective platform's Terms and Conditions.

2A. Language and Translation Disclaimer

TwoHearts® may provide translations of certain content, policies, messages, safety notices, profile fields, notifications, chats, or Terms for user convenience. While we make reasonable efforts to ensure translation accuracy, we do not guarantee that translated content will always be complete, accurate, culturally precise, contextually correct, or free from interpretation differences. In the event of any inconsistency, ambiguity, misunderstanding, offensive interpretation, or conflict between the English version and a translated version, the English version shall prevail and be considered the official governing version. Users are encouraged to refer to the English version for the most accurate interpretation.

3. Eligibility

To use the TwoHearts® App, you must meet all of the following criteria:

3.1 Age and Legal Capacity

• You must be at least 18 years old and legally competent to marry under the applicable personal laws in your jurisdiction

• Even if your personal law permits marriage below 18, the App requires all users to be at least 18 years of age as a safety and policy standard

• TwoHearts® strictly prohibits use by minors and enforces a robust Child Safety Policy

3.2 Marital Status

• You must be legally unmarried, divorced, widowed, or legally separated in accordance with the personal law applicable to you

• If you claim to be separated, such separation must be supported by a valid legal separation or court decree, not merely physical separation

3.3 No Legal Restrictions

• You must not be prohibited by any applicable law, court order, or guardianship restriction from entering into a marriage or forming a matrimonial alliance

3.4 Third-Party Profiles

• If you are creating a profile on behalf of another person, you confirm that you have their full and informed consent and legal authority to do so

• You must also ensure that the individual meets all eligibility requirements outlined in this section and agrees to be bound by these Terms

3.5 Warranty & Termination

By using this App, you affirm and warrant that all eligibility criteria stated above are met. We reserve the right to suspend or terminate any account, with or without notice, if we find or reasonably suspect that any eligibility requirement has been violated or falsely declared. If your account is terminated, you remain responsible for cancelling any active subscription through the relevant app store; we cannot cancel or refund it on your behalf.

4. Registration and Account Security

4.1 Limited Changes to Identity Information

To help prevent fraud and impersonation while allowing limited flexibility, the following core identity fields — Full Name, Date of Birth, Ethnicity, Civil Status, and Religion — can be changed up to two times within 3 days of completing registration. If you verify your profile within these 3 days, all identity fields are permanently locked and cannot be changed. Whichever comes first — the 3-day window expiring or profile verification — will result in permanent locking of these fields.

4.2 Accurate Information

Provide true, accurate, current, and complete information during registration and maintain its accuracy.

4.3 Membership Access

While free users can access core features of the App, certain enhanced features require an active paid membership. Female users may access premium features free of charge during a promotional period, subject to availability and at our discretion.

4.4 Account Responsibility

• Keep your login credentials confidential; you are responsible for all activities under your account

• Notify us immediately of any unauthorized use or security breaches

• Your account is personal and must not be shared with others

4.5 Multiple Accounts and Subscriptions

• Subscription upgrades or downgrades may affect all profiles under that account
• In-app purchases apply only to the profile where the purchase was made
• Users must maintain one profile per device and one Google/Apple account per user to avoid subscription conflicts
• We will not be responsible for any subscription errors, payment issues, or data conflicts that arise from multiple profile use

5. Use of the App and Services

You agree to use the TwoHearts® App only for lawful and genuine matrimonial purposes. The following are strictly prohibited:

5.1 Zero Tolerance Violations

• Any attempt to upload child sexual abuse material (CSAM), impersonate a minor, or engage in any form of exploitation will result in immediate termination and legal reporting, in accordance with our Child Safety Policy

5.2 Prohibited Content and Conduct

• Non-serious use: Using the App for entertainment, harassment, time-passing, or solicitation

• Illegal activity: Violating any law in Sri Lanka or your country of residence

• Inappropriate content: Posting or displaying anything (including display names, “about me” sections, or photos) that is misleading, false, impersonating another person, offensive, vulgar, sexually explicit, suggestive, defamatory, abusive, threatening, harassing, promoting casteism, religious hate, political extremism, advertisements, spam, or malware

• Fake or suggestive profiles: Including fake names, altered photos, or display names intended to mislead or offend

• Data misuse: Collecting, storing, screenshotting, or sharing other users’ data, chats, or images without consent

• Automated misuse: Using bots, scripts, or any tools that harm or disrupt the platform

5.3 Horoscope Matching

When you choose to enter birth details, the App combines that information with other users' horoscope data to display compatibility scores and basic astrological insights. The underlying calculations are performed by a vetted third-party service that receives only the birth details required for the algorithm and does not retain your identity. Compatibility scores are offered for information only and do not guarantee relationship success; users are encouraged to consult a trusted astrologer for definitive advice.

6. Content Ownership and License

6.1 Your Content

You retain ownership but grant us a worldwide, royalty-free license to use, modify, distribute, and display it for Service delivery.

6.2 Our Content

All intellectual property belongs to Deep Lab (PVT) LTD. Do not reproduce or distribute it without written permission.

7. Verification and Authenticity

• Users may optionally verify their profiles after onboarding by submitting a selfie and a valid government-issued identity document

• Verified profiles are marked with a blue verification tick within the App

• Submissions are manually reviewed by our team to ensure consistency between the ID and the selfie

• The verification tick confirms identity and photo match only. It does not involve criminal background checks, financial checks, or personal endorsements

• We reserve the right to revoke verification at any time if we discover false, misleading, or tampered information

• Even for verified users, you must exercise caution. Users remain fully responsible for their own communications, interactions, and transactions

• Deep Lab (PVT) LTD is not responsible for any fraud, deception, loss, or harm caused by verified or unverified users

7.1 Profile Review, Moderation, and Approval Rights

All profiles, profile updates, photos, names, “About You” sections, chats, verification submissions, reports, and other user-provided information may be manually and/or automatically reviewed at any time before or after approval, publication, verification, or continued visibility on the platform.

We reserve the right, at our sole discretion, to approve, reject, request resubmission, request modifications to, restrict, limit visibility of, remove, disable, suspend, or permanently ban any profile, photo, verification request, content, or account at any time where we reasonably believe:

• the information is false, misleading, suspicious, manipulated, inconsistent, incomplete, low quality, or inappropriate;
• the content may violate our Terms, policies, moderation standards, safety requirements, verification requirements, platform rules, or applicable laws;
• the profile, content, or activity may create trust, authenticity, impersonation, fraud, harassment, exploitation, security, legal, cultural, operational, or platform integrity concerns;
• the content is offensive, sexually suggestive, abusive, spam-related, fake, or otherwise unsuitable for the platform.

• a selfie;
• a valid government-issued identity document;
• both sides of the ID where applicable;
• passport data page only for passports;
• additional information requested during the verification process.

Blurred, edited, filtered, cropped, obstructed, manipulated, low-quality, mismatched, suspicious, or incomplete submissions may be rejected at our discretion.

8. Child Safety Commitment

We are fully committed to protecting children from harm, exploitation, and exposure to inappropriate content.

8.1 Minimum Age Enforcement

TwoHearts® strictly prohibits the use of the App by anyone under 18 years of age. Even if personal or local laws allow earlier marriage, our platform policy requires all users to be 18 or older.

8.2 Zero Tolerance for Exploitation

Any attempt to upload, share, or solicit child sexual abuse material (CSAM), impersonate a minor, or communicate with minors in any way will result in immediate account termination and will be reported to relevant law enforcement authorities.

8.3 Content Monitoring & Reporting

Our moderation team actively monitors user-submitted content, and we encourage users to report any suspicious, exploitative, or inappropriate behavior via the in-app report button or by emailing contact@twohearts.asia

8.4 No Minor Data Collection

We do not knowingly collect personal information from individuals under 18. If we become aware of a user account belonging to a minor, it will be immediately banned or permanently deleted.

8.5 Global Compliance

This policy complies with child protection laws including but not limited to the Children's Online Privacy Protection Act (COPPA), European Union child safety directives, and applicable Sri Lankan child protection laws.

If you suspect any violation of this policy, please contact us immediately at contact@twohearts.asia.

9. Data Security and Intended Audience

• We implement reasonable technical and organizational measures to safeguard user data, including encryption, access controls, and secure storage

• However, no system is completely immune to cyberattacks, breaches, or unauthorized access. We cannot guarantee absolute security.

• Users are responsible for maintaining the confidentiality of their account credentials

• The App is strictly intended for users aged 18 and above. We do not knowingly collect data from minors

10. Communication and Notifications

• You agree to receive service-related and account-related communications, which are necessary for using the App and cannot be opted out of (e.g., password resets, security alerts, changes to Terms)

• You may also receive promotional messages, offers, or surveys. You can opt out of promotional communications at any time through the App settings or unsubscribe links

11. User Conduct and Prohibited Activities

• You must treat all users with respect. Harassment, abuse, discrimination, or threats of any kind are strictly prohibited

• You may not request, solicit, or offer money, gifts, or personal favors through the App

• Any illegal, fraudulent, or unethical behavior may result in immediate suspension, termination, or referral to legal authorities

11.1 Moderation and Enforcement Rights

We reserve the right to suspend, restrict, review, limit visibility of, remove content from, or permanently terminate any account at our sole discretion where necessary to protect platform safety, legal compliance, operational integrity, other users, or business interests. Not all moderation decisions require prior warning, explanation, appeal availability, or disclosure of internal moderation methods, fraud detection systems, or safety procedures.

12. Membership Plans and Payments

12.1 Access and Feature Availability

All users have access to limited core features of the App without a paid subscription. To unlock enhanced features, an active paid membership is required.

12.2 Membership Tiers and Plans

• Free: Browse/filter profiles, send requests, and chat with matches. Ads are shown throughout the app

• Basic: Includes all Free features. Removes ads, unlocks advanced filters, and enables profile verification

• Premium: Includes all Basic features plus direct chat requests, profile view visibility, horoscope match scores, Incognito mode, and a Premium icon displayed on your profile

12.3 Payment Terms

Payments are securely processed by Apple or Google. By subscribing, you agree to their respective billing terms and policies.

12.4 Subscription Management and Cancellation

Subscriptions can be managed or canceled at any time:

• Via the TwoHearts® App (Menu → Manage Subscription), which redirects you to your app store settings

• Directly through your Apple App Store or Google Play Store account

Cancellations must be made at least 24 hours before renewal to avoid being charged for the next cycle. After cancellation, you retain access until the end of the paid period. No refunds are issued for unused time.

12.5 Subscription Renewals and Changes

• Auto-Renewal: All paid plans renew automatically unless canceled at least 24 hours before the next billing cycle. Apple and Google typically initiate the renewal charge approximately 24 hours before the end of your current billing period

• Upgrades: Features of the new plan are activated immediately. Remaining time on the previous plan may be prorated or forfeited as per store policy

• Downgrades: Take effect after the current billing cycle ends

12.6 Payment Issues and Support

13. Effects of Account Deletion and Data Retention

• Your account will be marked for deletion and hidden from public view
• You will have 30 days to restore the account by logging in again
• After 30 days, the account and profile will be permanently deleted and can no longer be restored by the user. Certain limited data may continue to be retained for fraud prevention, legal compliance, financial obligations, security purposes, backups, logs, or other lawful purposes as described in our Privacy Policy and Data Deletion Policy.
• We retain limited internal data for:
• Fraud prevention and legal compliance
• Platform integrity, as permitted by law
• Transaction logs (3 years), financial records (7 years), and anonymised analytics (indefinite)

14. Limitation of Liability

14.1 Service Provision

The App is provided with reasonable care and skill.

14.2 Liability Exclusions

We exclude liability for:

• Indirect, consequential, or speculative damages

• Loss of profits or business opportunities

• User-generated content or third-party actions

14.3 Liability Cap

Our total liability is limited to the amount paid by you in the 12 months preceding the claim, or LKR 50,000, whichever is higher.

14.4 Consumer Rights Preservation

Nothing in these Terms excludes or limits liability for:

• Death or personal injury caused by negligence

• Fraud or fraudulent misrepresentation

• Statutory consumer rights that cannot be excluded

• Gross negligence or willful misconduct

15. Indemnification

15.1 User Indemnification

You agree to indemnify us only for claims directly resulting from:

• Your willful violation of these Terms

• Your illegal use of the App

• Content you knowingly post that infringes third-party rights

15.2 Exclusions

This indemnification does not apply to:

• Our negligent acts or omissions

• Platform security failures

• System errors or technical malfunctions

• Claims arising from our breach of these Terms

16. Disputes Between Users

• We are not responsible for the actions, messages, or content shared by other users

• All disputes between users must be resolved independently

• You are solely responsible for the content you share. Exercise caution, especially when disclosing sensitive or financial information

• You may report users, but we do not guarantee resolution or action

16.1 Off-Platform Interactions

Any interaction, communication, transaction, meeting, relationship, or exchange that occurs outside the App, including through WhatsApp, Facebook, Instagram, Telegram, phone calls, email, or other third-party services, is entirely outside our control and responsibility. Users interact and share information at their own risk. We do not monitor or record communications occurring outside the App.

16.2 User Reports and Evidence

While users may report misconduct, harassment, scams, inappropriate behavior, or policy violations, we do not continuously monitor all private user communications and may not always have direct access to off-platform interactions or deleted content. Users may be required to provide screenshots, photos, profile IDs, message history, or other supporting evidence during investigations. Moderation, restriction, suspension, or enforcement decisions may depend on the availability, credibility, completeness, and severity of the information provided.

16.3 Legal Compliance and Safety Disclosures

Where reasonably necessary, we may preserve, review, access, or disclose user information, reports, account details, profile content, or communications to comply with applicable laws, court orders, legal processes, law enforcement requests, child safety obligations, fraud investigations, platform safety requirements, or to protect users, the public, or the integrity of the Services.

17. Dispute Resolution

17.1 Governing Law

These Terms are governed by the laws of Sri Lanka.

17.2 Dispute Resolution Process

In the event of a dispute, the following process must be followed in good faith:

1. Step 1: Negotiation – Parties must attempt to resolve the matter informally within 30 days

2. Step 2: Mediation – If unresolved, the dispute shall be referred to a recognized mediation center in Sri Lanka

3. Step 3: Arbitration – If mediation fails, the dispute shall proceed to binding arbitration

17.3 Arbitration Details

• Location: Arbitration will take place in Colombo, Sri Lanka

• Governing Rules: Proceedings will be conducted under the Arbitration Act No. 11 of 1995 of Sri Lanka

• Appointing Authority: The Sri Lanka Institute of Arbitrators shall appoint the arbitrator(s)

• Language: All proceedings will be conducted in English

• Number of Arbitrators: One arbitrator for disputes under USD 10,000; three arbitrators for claims exceeding that amount

17.4 Exceptions to Arbitration

The following matters are not subject to arbitration:

• Claims filed in Small Claims Court (below LKR 100,000)

• Intellectual property disputes

• Requests for injunctive or equitable relief

17.5 Class Action Waiver

To the extent legally permissible, all disputes must be resolved on an individual basis. Class actions, representative proceedings, or collective claims are not permitted.

17.6 Regional Consumer Rights

• Indian Consumer Rights: Indian users are entitled to protection under the Consumer Protection Act, 2019. However, any disputes shall first go through our standard dispute resolution process

• EU Data and Consumer Rights: For users located in the European Union, your personal data is handled in accordance with the General Data Protection Regulation (GDPR). You may also lodge complaints with your local Data Protection Authority (DPA)

• Other Countries: For users residing in countries outside Sri Lanka, India, or the European Union, these Terms shall be governed by the laws of Sri Lanka

18. Intellectual Property Rights

All content and rights are owned by Deep Lab (PVT) LTD. You may not reproduce, distribute, or modify content without written consent. In case of third-party intellectual property claims, Deep Lab (PVT) LTD—not Apple or Google—is responsible.

19. Confidentiality

Both parties agree not to disclose non-public information obtained through the App except where required by law or expressly permitted by these Terms.

20. Force Majeure

Neither party is liable for failure to perform due to events beyond reasonable control (e.g., natural disasters, power outages, government action).

21. Third-Party Links and Content

• The App may contain external links and third-party ads (especially for Free users)

• We do not control or endorse these services and are not responsible for any issues, damages, or losses that result from their use

22. Network Connectivity

The App requires a stable internet connection (mobile data or Wi-Fi). Some features may not function without it.

22.1 Service Availability and Technical Issues

While we strive to maintain reliable Services, we do not guarantee uninterrupted, error-free, secure, or continuously available operation of the App or its features. Temporary outages, maintenance, delays, bugs, data loss, account access issues, security incidents, cyberattacks, third-party service failures, internet disruptions, app store issues, cloud infrastructure failures, telecom problems, device incompatibilities, or other technical interruptions may occur from time to time. Deep Lab (PVT) LTD and/or TwoHearts Global Private Limited shall not be responsible for losses, missed connections, unread messages, failed notifications, profile visibility issues, delayed updates, account access problems, or other impacts resulting from such interruptions or technical problems.

23. Safety Guidelines

• Follow our in-app Safety Guidelines

• Report suspicious behavior

• Do not share sensitive images, financial info, or personal documents with others

• We will never ask for your password, OTP codes, or full payment card details — report such requests immediately

23.1 Fraud and Scam Awareness

While we actively moderate content and review user reports, no online platform can guarantee the complete prevention of fake accounts, impersonation, scams, misleading behavior, or fraudulent activity. Users must exercise caution and independently verify individuals before sharing personal, emotional, financial, or sensitive information. Users should never send money, banking details, OTP codes, gifts, or financial assistance to individuals they meet through the App.

24. Privacy of Membership

By using the App, you agree to how we handle your data. See our full Privacy Policy for details.

25. Additional Disclaimers

• We do not guarantee you will find a partner or spouse

• Success depends entirely on user behavior and mutual interest

• Even verified users should be approached with caution—verification only confirms ID, not background

26. Changes to Terms

We may update these Terms at any time. Changes take effect upon posting in the App or on our website. You are responsible for reviewing updates. Continued use of the App means you accept the revised Terms. If you disagree, you must stop using the App and delete your account.

27. Contact Information

Developer: Deep Lab (PVT) LTD

Address: No. 272, Anguruwathota Road, Wewala, Horana, Kalutara, Sri Lanka 12400

Email: contact@twohearts.asia

28. Third-Party Terms of Agreement

You must comply with the terms of your mobile network provider when using services like VoIP or mobile data.

29. Apple Third-Party Beneficiary Clause

Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

30. License Grant and Termination (Google Play Requirement)

We grant you a limited, non-exclusive, non-transferable, revocable license to use the App for personal, non-commercial purposes. This license terminates automatically if you violate these Terms. Upon termination, you must uninstall the App and discontinue all use.

31. Legal Compliance

You confirm you are not located in a sanctioned country and not on any U.S. restricted list.

By using TwoHearts®, you confirm that you have read, understood, and agreed to these Terms and Conditions. We may update them from time to time, and continued use of the App after updates means you accept the revised version.